Delivery/Returns

Dear customers: due to the lockdown, delivery delay is expected. Thanks.


New Zealand

STD sizes: Urban fee $5.45  |  Rural fee $9.95  |  Overnight fee $7.95

  • Orders are processed daily and shipped via Track and Trace.
  • Overnight must be paid for by 4:00pm.
  • STD and Rural delivered within 3-5 business days.
  • No shipping available during public holidays including Sat and Sun unless by prior arraignment.
  • All orders are packaged securely.

International

  • Standard Post 5-10 working days $29
  • Courier 3-6 working days:$95
  • Express 1-3 working days:$159
  • There will an charge for oversized orders.
  • All orders are packaged securely.

Return Policy

We thoroughly inspect all orders before dispatch. However, if you changed your mind on any product and want to return it to us, you can. Simply return it within seven days of purchase as longe as:

1. The product is unused and in the original condition.
2. A tracking number must be provided, and the customer pays the shipping costs for both ways.
3. Our return policy does NOT apply to:

a. All genuine gold products, including Genuine Gold Leaf, Genuine Gold Flakes, Edible Gold Flakes, Edible Gold Leaf, and Cosmetics Gold Leaf.
b. On-sale or discounted products, backorder, used, or damaged by the customer.

4. A refund or replacement will be issued within seven days of returning the product.