Return & Refund Policy

The following Returns and Refunds Policy applies only to orders delivered within New Zealand. Overseas orders are not accepted for return.

Conditions for return/refund:

  1. The product(s) must be returned within seven days of purchase.
  2. The returned product(s) must be unopened and in their original packaging.
  3. A refund is processed within seven days of receiving the product.
  4. You are entitled to a full refund less all shipping costs.
  5. The customer pays for the return shipping cost.
  6. The customer shall ensure that the returned product(s) is packaged securely.
  7. The customer must packaged the returned product(s) securely.
  8. The customer must provide GOLD LEAF NZ a tracking number.
  9. The refund amount is made to the original method of payment at the time of purchase.

No Return or Refund for the following products:

  • All genuine gold/flakes/powder.
  • All edible gold leafs/flakes/powder.
  • All Backorders.
  • Discounted/sale products.

Please fill out the form below to return a product back to us: