The following Returns and Refunds Policy applies only to orders delivered within New Zealand. Overseas orders are not accepted for return.
Conditions for return/refund:
- The product(s) must be returned within seven days of purchase.
- The returned product(s) must be unopened and in their original packaging.
- A refund is processed within seven days of receiving the product.
- You are entitled to a full refund less all shipping costs.
- The customer pays for the return shipping cost.
- The customer shall ensure that the returned product(s) is packaged securely.
- The customer must packaged the returned product(s) securely.
- The customer must provide GOLD LEAF NZ a tracking number.
- The refund amount is made to the original method of payment at the time of purchase.
No Return or Refund for the following products:
- All genuine gold/flakes/powder.
- All edible gold leafs/flakes/powder.
- All Backorders.
- Discounted/sale products.
Please fill out the form below to return a product back to us: