Status Keywords:
Status Keywords:
- ORDER RECEIVED: you and we received a copy of the order.
- ON-BACKORDER: we are waiting for your product to arrive. Once it reaches us, we will immediately notify you and ship your order.
- ON-HOLD: we are waiting for your payment. We check bank transfers three times a day! So please be patient.
- PROCESSING: we are packing your order and now waiting for the courier to pick it up.
- SHIPPED: The courier has picked up your parcel, which is currently on its way to you, or it has been delivered.
When do I expect my order to arrive?
- NZ delivery: Urban: within three days, Rural: within five days.
- Australia: within seven days.
- USA: within ten days.
- The rest of the world: within 20 days.
- To reiterate, we dispatch all orders daily by 2 pm. However, there may be occasional delays in the courier company’s delivery process, which is beyond our control. Please know that we constantly monitor the situation and take proactive steps to ensure your order arrives on time.